Conditions of purchase

Conditions of purchase

1. Overview

The making of an order to MomentosPiscina.com means the acceptance by the customer of these legal conditions. No stipulation made by the customer may differ from these terms unless expressly accepted in advance and in writing

An order is not definitive until it is accepted by MomentosPiscina.com

2. Prices

The prices published on the Website are valid except in case of typographical error, and only for orders placed through the Web www.momentospiscina.com.

All prices are VAT inclusive and are valid only for orders placed through the web, for shipments to the iberian Peninsula and the Balearic Islands

3. Terms of Payment

The products were to be paid by credit card payment or bank transfer prior. Also include the VAT and in any case may be made for the return of this tax.

4. Shipments

Any order placed on the web www.momentospiscina.comis understood as application of firm purchase by the customer.

Delivery shall be deemed made at the time the carrier has put the products available to the customer, and the customer has signed the delivery receipt document.

The client must check the products upon receipt and expose all the caveats and complaints may be justified in document delivery receipt.

MomentosPiscina.com do not agree to any shipping. The delivery times provided are for guideline purposes only and we strive to comply with them, however, its delay does not imply cancellation of the order or any compensation. Any penalty clause for delay introduced by the customer in his order is of no effect for the purposes of paragraph 1 of these terms of use.

We cannot guarantee the permanent stock of the products offered, please contact us to confirm stock. The terms of delivery are valid from the confirmation of stock.

We always try to send the products for transport at the national level. However, we reserve the right to send them by the means it deems appropriate, if necessary to comply with their commitments. The shipping costs of an order are reflected at the time of making the same.

MomentosPiscina.com reserves the right to send the orders by deadlines. In the case that it would produce breakage of stock of any product (more than 30 days from the date of the order), our customer care department will warn the client giving the possibility to cancel the order or change it.

5. Returns

The client has the right to return the received goods in the following cases:

1. Products defective, damaged or incorrect

If the customer receives a defective product, damaged or is incorrect, MomentosPiscina.com will send you a new product or will refund the total order amount.

In case you receive products in poor conditions because of the transport, The customer must indicate the incidence on the delivery note of the carrier. In the event that I have already signed but the product has arrived damaged, it will be necessary for the client to send to MomentosPiscina.com a photograph of the product in a poor state, without handling it or using it beyond the mere opening of the product.

In any case, MomentosPiscina.com bear the costs of transport that may arise, provided that the product has not been used or tampered with by the customer.

2. Refunds for withdrawal or cancellation

The client has the right to't take it back your purchase within 14 calendar days for any reason other than the above.

In this case, MomentosPiscina.com refund all associated payments, including the cost of shipping the order. For the return, MomentosPiscina.com you will use the same means of payment that the customer used when making the purchase. The costs of return transportation shall be borne by the customer in case of return for withdrawal.

MomentosPiscina.com accept the return under the following conditions:

  • The product and documentation must be in the original condition, as the customer received them.
  • The packaging must be in perfect condition.

If the returned product has suffered a depreciation by the customer (for example, the product is returned in a poor state), MomentosPiscina.com reserves the right not to accept the return. In case of accepting it, charged the customer for the costs associated with its repair, sending previously a report indicating the reasons and associated costs. Given the case, the customer may choose between void returning (staying finally with the product), or refund imputándole the depreciation costs.

MomentosPiscina.com will not accept the return of consumable products (for example chemical for swimming pools), products partially used or made-to-measure.

Procedure for return of products

To process the return, please contact MomentosPiscina.com by the following means:

- Through the following form

- By e-mail: info@momentospiscina.com

Indicating:

  • Invoice number.
  • The items to be returned, and that problem presented.
  • The operation to perform: change the product or refund of the order amount.

Before proceeding with the return, the customer must verify that the following conditions are met:

  • Process the return before the expiry of 14 days from the date of delivery of the order.
  • Return the product and documentation in the original condition, as he gave the order to the customer.
  • In the original packaging, which must be in perfect condition.

The transport costs associated with the return will be borne by MomentosPiscina.com if the return is displayed due to defective products or incorrect. In any other case the expenses of transportation shall be borne by the customer.

6. Warranties

MomentosPiscina.com guarantee the items sold for a period of 2 years from the date of delivery against manufacturing defects, not to be the manufacturer to keep other conditions of the warranty.

The warranty does not cover damage caused to the products under the following circumstances:

  • Shock and/or inadequate transportation.
  • Not abide by the instructions of use and handling.
  • Facilities defective and/or installation errors.
  • Installation and/or connection of peripherals not compatible with the product.
  • Supply incorrect voltage.
  • Manipulation of the product by personnel other than the Service center of the manufacturer, or handling of any tape or label of identification/control.
  • Damage due to phenomena or natural catastrophes such as storms, floods, lightning, earthquakes, fires, etc, Affecting or not the power supply.

In case of repairs of products under warranty, the customer must request the appropriate authorisation through an e-mail to info@momentospiscina.com indicating, with as much detail as possible, the problem that the product presents.

Once the client has received the authorization shall properly package the products and send them to the address specified by MomentosPiscina.com or the manufacturer. The costs of such transportation shall be borne by the customer.

All interventions under warranty will be made by the technical service at the premises are deemed appropriate.

MomentosPiscina.com return the product, once repaired: freight prepaid, still under warranty, postage due if out of warranty; or upon transfer of 30 € (costs of verification) if it still under warranty there was no fault.

7. Limitation of liability

The information provided in this website is for information purposes only. MomentosPiscina.com disclaims all liability for any physical or material damage by improper use or installation outside of rules of the items and equipment sold.

8. Jurisdiction and competence.

Any litigation between the parties will submit to the jurisdiction and competence of the Courts and Tribunals of the city of Igualada (Barcelona) for its resolution.

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